Frequently asked questions
Answers to the most common questions about Wajub, its API, payment methods, and how it works.
Have a question? Here are the answers to the most common queries we receive from developers and merchants.
Browse by topic
- Payments — Mobile Money, cards, statuses, refunds, success rates.
- Transfers & Payouts — Outgoing payouts, push, delays, limits.
- Technical — API, webhooks, security, SDK, rate limits, environments.
Can't find your answer?
Contact us via the Konsole chat built into your Dashboard, or write to support@wajub.com. We answer on average in under 15 minutes.
Quick FAQ
What's the difference between Wajub and a classic aggregator?
An aggregator connects you to a single operator. Wajub orchestrates multiple providers simultaneously: if the MTN operator fails, the transaction automatically falls back to another provider to maximize your success rate.
How long does integration take?
With our SDKs and the hosted checkout page, expect less than an hour for a first working payment. A complete integration (webhooks, transfers, refunds) generally takes one to two days.
Which countries do you support?
We cover CEMAC, UEMOA countries, DRC, Nigeria, Ghana, Kenya, and Tanzania. See the full coverage for details by country and operator.
Do you offer a plugin for my e-commerce platform?
Yes, we provide plugins for major CMS and platforms. Contact our team to check availability for your stack.